Refund Policy

Returns + Refunds

We do not accept returns for supplements. We may refund your order or shipping cost within 14 days if the product arrived damaged: You must email with photos of the damaged item still in the original package, file a CLAIM with USPS immediately and provide a claim # If you need further assistance, email

We will then replace the item at our discretion or refund the damaged items.

(terms and conditions may apply)

Carrier Returned packages + Redelivery:

If your package was returned to us without a redelivery option, we may not guarantee a reshipment of the package, however we can refund the order minus the shipping cost.

If the current order still has the option for redelivery, it can be re-shipped to the correct location. Please get in touch with us or USPS immediately. If the package is returned non-deliverable, we may not be able to reship this order.

To ensure that your package is delivered correctly and you receive shipment please:

1) Make sure your address is fully entered and correct.

2) Use correct abbreviations and spaces are correctly inserted.

We do not take responsibility for the incorrect information.

International orders: 

Nutrithick does not guarantee to collect duty taxes for Canada or international destinations, and customers may be subject to paying customs fees. We are working on the customer experience for the Canadian market. Contact us at for more information. 

For any questions and concerns, you can contact us:

Phone: 1-800-757-0035 (Toll-Free) or 678-705-3059 (Local)