We accept returns within 30 days. If the product arrived damaged:
You must email us within 3 days of delivery with photos of the damaged item still in the package, file a CLAIM with USPS immediately and provide claim #
We will then reship the item to you at our discretion or refund the returned package.
(terms and conditions may apply) To ensure that your package is delivered correctly and you receive shipment please: 1) Make sure your address is fully entered and correct. 2)Use correct abbreviations and spaces are correctly inserted. We do not take responsibility for the incorrect information. Returned orders: If your package was returned to us without a redelivery option, a $12 re-shipping fee may be required, or we can refund the order minus the shipping cost. If the current order still has the option for redelivery, it can be re-shipped to the correct location. Please get in touch with USPS immediately. If the package is returned non-deliverable, we may not be able to refund this order.
Nutrithick does not guarantee to collect duty taxes for Canada, and customers may be subject to paying customs fees. We are working on the customer experience for the Canadian market. For orders purchased before July 18, 2022, contact us at firstname.lastname@example.org for a solution.
For any questions and concerns, you can contact us: Phone: 1-800-757-0035 (Toll-Free) or 678-705-3059 (Local) Email: Support@nutrithick.com